Returns & Exchanges
At Relay Goods, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn apparel with original tags attached. Our streamlined process ensures that if a fit isn't right, you can quickly exchange it for the perfect piece or receive a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging, ensuring all clothing tags and hygiene seals remain intact and undisturbed.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing